Privacy Policy

Introduction

RepairFlow CRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application RepairFlow CRM (the "Service").

Information We Collect

Personal Information

• Account Information: Name, email address, phone number, shop name
• Profile Information: Business details, founder program status, preferences
• Authentication Data: Secure login credentials, session tokens

Customer Data

• Customer Information: Names, phone numbers, email addresses, physical addresses
• Device Information: Device models, IMEI numbers, issue descriptions
• Service Records: Repair history, service dates, costs, warranty information

Business Data

• Financial Information: Revenue data, repair costs, invoice details
• Analytics Data: App usage patterns, feature utilization, performance metrics
• Inventory Data: Parts information, stock levels, supplier details

Technical Information

• Device Data: Device type, operating system, unique device identifiers
• Usage Data: App interactions, feature usage, crash reports
• Location Data: General location for service area determination (if permitted)

How We Use Your Information

Service Provision

• Manage your repair shop operations
• Track customer repairs and service history
• Generate invoices and reports
• Facilitate customer communication

Business Intelligence

• Analyze repair trends and business performance
• Provide insights and recommendations
• Improve service efficiency and customer satisfaction

Communication

• Send service updates and notifications
• Provide customer support
• Share important app updates and features

Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent fraud
• Protect rights and safety of users

Third-Party Services

Firebase Services

• Authentication: Secure user login and account management
• Firestore: Cloud database for data storage and synchronization
• Analytics: App usage tracking and performance monitoring
• Cloud Storage: Secure file storage and backup

Cloudinary

• Image Storage: Repair photos and documentation
• Image Processing: Automatic optimization and compression
• CDN Delivery: Fast image loading and display

WhatsApp Integration

• Customer Communication: Direct messaging with customers
• Status Updates: Repair progress notifications
• Business Communication: Professional customer service

Supabase

• Additional Storage: Backup and redundant data storage
• Real-time Updates: Live data synchronization

Data Security

Encryption

• All data transmission uses HTTPS encryption
• Database encryption at rest
• Secure password policies and authentication

Access Controls

• Multi-factor authentication support
• Role-based access permissions
• Regular security audits and updates

Data Backup

• Automated daily backups
• Secure cloud storage with redundancy
• Data integrity verification

Your Rights

Access and Portability

• Request access to your personal data
• Download your data in standard formats
• Transfer data to other services

Correction and Deletion

• Update or correct your information
• Request deletion of your account and data (Right to be Forgotten)
• Opt-out of marketing communications
• Cancel scheduled deletion during 30-day grace period

Data Control

• Manage privacy settings
• Control data sharing preferences
• Withdraw consent for optional data processing

Account Deletion Rights

Right to be Forgotten

Under GDPR Article 17 and similar data protection laws, you have the right to request deletion of your personal data. We provide comprehensive account deletion functionality:

Deletion Process

• Self-Service Deletion: Delete your account directly from the app
• Password Verification: Multi-step security verification required
• Data Export Option: Download your data before deletion
• Grace Period: 30-day recovery window before permanent deletion

What Gets Deleted

• Personal profile information and account data
• All repair records and job history
• Customer information and contacts
• Generated invoices and financial records
• App preferences and settings
• Uploaded photos and documents
• Analytics and usage data

Data Retention

Active Accounts

• Data retained while your account is active
• Regular data cleanup and optimization
• Automated removal of expired temporary data

Deleted Accounts

• Account deactivation for 30-day grace period
• Data deletion within 30 days after grace period expires
• Backup retention for 90 days for recovery purposes
• Legal retention requirements may apply (anonymized data only)

Children's Privacy

RepairFlow CRM is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of the Service after changes indicates acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

This Privacy Policy is designed to be comprehensive and transparent. We encourage you to read it carefully and contact us with any questions.